Refunds and Exchanges
Shop.officialvended.com is committed to quality products and your satisfaction is 100% guaranteed!
We will refund or replace any order If for any reason you are not completely satisfied with your purchase; within 15 Days of receipt. Shipping charges will not be refunded.
If your order arrives in less than satisfactory condition, we offer a convenient Photo Return option that speeds replacement. Simply take one digital photo of the item and one of the shipping container it arrived in, attach them to an email and send to email@example.com.
To process your refund or exchange, please mail your item(s) to our warehouse at:
Subject must include: Refund or Exchange - ORDER NUMBER
Body of email must include:
1) Your original order number
2) The nature of your return (requested exchange for specific size)
3) A return address for your new item(s) to be sent
We will respond to your request within 24 hours during business days.
If you would prefer to ship your item(s) please pack them in the original tube or box and include the completed Return Instructions form which you will find on the back of the Packing List included with your order. Be sure to specify the reason for the return, and what action you would like us to take: Free Replacement or Refund.
Please Ship to:
attn: "Order Number"
16921 S Western Ave
Gardena, CA 90247
We strongly encourage you to return your item via a trackable method.
Once our warehouse receives your item(s), your exchange will be processed within 7-10 business days.
For International Returns, please contact Customer Support at firstname.lastname@example.org or 310-436-1333.
Due to inventory and accounting purposes, we do not exchange items received for different items than originally purchased. We can process an exchange for another size within the same product, but unfortunately we cannot exchange them for another item. You will have to return the item for a refund then re-purchase the desired item.
Defective and/or damaged merchandise due to shipping must be reported to One Live Media within 30 days of purchase, and pre authorized for return to be considered eligible for a refund. Please contact Customer Service to obtain authorization and a pre-paid shipping label to cover return expenses. A refund of the original product cost, taxes, and pro-rated shipping charges will be processed within 10 business days from the date that the damaged/defective goods are received at Control Industry inc.
For items that are sold on pre-order status, your account will be charged at the time that your order is placed; If the order cannot be fulfilled within a few weeks of the advertised date, your account will be credited in full. If you choose to cancel your order before it ships, your account will be credited in full. Please contact customer service if the credit has not been received. If you choose to cancel your order after it has been shipped, please follow the return policy and guidelines.
Return Policy for Items Purchased at a Concert/Event
At this time we are unable to offer returns or exchanges for concert/event merchandise purchased at an event. Concert/event merchandise purchases are final; however, we care about your satisfaction. You may contact customer service via email with details regarding your purchase for possible alternatives if your product is defective.